INFORMATION
Trading Name: Piegin
Legal Entity: Hall Vision LTD.
Company Registration Number: 16882463.
Registered Address: 275 New North Road, London, N1 7AA, United Kingdom
Website: https://www.piegin.co.uk
Email: [email protected]
Phone: +44 7830 742091
Customer Service Hours: Monday to Friday, from 9:00 AM to 6:00 PM (GMT+00:00)
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AGREEMENT
By placing an order on www.piegin.co.uk, you confirm that you have read, understood, and agreed to the terms outlined below.
1. GENERAL TERMS
We aim to maintain accurate stock information on our website; however, occasional discrepancies may occur. If we are unable to fulfill all items in your order, available products will be dispatched immediately. You will be contacted regarding any backordered items and offered the choice to wait for restocking, select an alternative product, or receive a refund.
Once your order is successfully placed, you will receive an order confirmation email within 24 hours. This email includes your order number, an itemized list of products, and an estimated delivery timeframe.
2. SHIPPING COSTS
Standard delivery is free on all UK orders. Customers only pay for the product itself, with all standard shipping costs covered by Piegin. There is no minimum order value, and this service is available throughout the United Kingdom.
3. DELIVERY TERMS
From order placement to final delivery, the standard process includes payment confirmation and order processing within 1 to 2 business days, a transit time of 5 to 10 business days after dispatch, and total delivery within 6 to 12 business days. This timeframe applies uniformly to all UK regions.
Payment is charged immediately in order to secure stock, prioritize warehouse processing, and streamline fulfillment during high-demand periods. Customers receive two confirmation emails: the first on the day of order confirming payment and indicating that stock verification is in progress, and the second within 24 hours confirming stock availability or advising if an item is unavailable, along with estimated dispatch and delivery dates.
Orders are processed Monday to Friday between 9:00 AM and 6:00 PM (GMT+00:00 GMT). Orders placed before 2:00 PM on business days are processed the same day, while orders placed after this time, or on weekends and holidays, are processed on the next business day. During peak periods such as Black Friday or Christmas, processing times may extend to 4 or 5 business days, and total delivery may be extended by 2 to 3 additional days. Customers will be notified of any delays by email.
The same delivery timeframe applies across England, Wales, Scotland (including Highlands and Islands), Northern Ireland, and remote UK islands, including the Channel Islands, Isle of Man, and Isles of Scilly. There are no regional surcharges or delivery exceptions.
Delivery addresses may be changed at any time before dispatch by contacting us with the order number and updated address. Once an order has been dispatched, address changes are no longer possible.
If an item is out of stock, any available items will be dispatched immediately, and customers will be notified regarding the backordered item and offered the option to wait, cancel, or select an alternative. If delivery exceeds the forecasted timeframe, customers should check tracking details, allow an additional 5 business days, and then contact us for investigation and an update within 24 to 48 hours.
4. TRACKING AND NOTIFICATIONS
Once an order is dispatched, customers receive a dispatch confirmation email containing a tracking number, tracking link, and estimated delivery date. Depending on the courier, additional delivery notifications such as SMS or email updates may be provided.
5. PARCELS DAMAGED IN TRANSIT
If damage is visible at delivery, customers should refuse the parcel if possible, photograph the damaged packaging, and contact us immediately. If damage is discovered after delivery, customers must take photographs and contact us within 48 hours, providing the order number and retaining all packaging. Claims are reviewed within 1 to 2 business days, and we provide a prepaid return label along with either a replacement or a full refund.
6. VAT (SALES TAX)
Piegin is not VAT registered, as turnover remains below the UK registration threshold. All prices displayed are final retail prices inclusive of applicable taxes. No additional charges are added at checkout, and VAT invoices with a registration number cannot be issued.
7. CANCELLATIONS
Orders may be cancelled at any time before dispatch by contacting us with the order number. Approved cancellations are refunded within 5 business days. The likelihood of successful cancellation is highest within the first one to two days after order placement. Once an order has been dispatched, cancellation is no longer possible, and customers must follow the return process. Refused deliveries may incur a restocking fee, while accepted deliveries returned under the standard policy do not.
8. INSURANCE AND CLAIMS
All parcels are fully insured against loss and damage during transit. Customers must report issues immediately. We process replacements or refunds without waiting for courier investigations to conclude.
9. DELIVERY ISSUES AND RESOLUTIONS
If a courier is unable to deliver, customers are notified and offered options such as redelivery, depot collection, or safe place delivery. Parcels not collected within the courier’s holding period may be returned to us, and restocking fees may apply. No restocking fees apply to standard returns, defective items, incorrect items, or items not as described. Fees may apply in cases of refused delivery without valid reason, uncollected parcels, repeated failed delivery attempts, or incorrect addresses provided by the customer. Customers are always notified before any fee is applied.
10. DELIVERY COVERAGE
We deliver throughout the United Kingdom using a single, unified delivery timeframe of 6 to 12 business days, consisting of 1 to 2 business days for processing and 5 to 12 business days for transit. This applies equally to all UK regions without exception or additional charge.
11. SAFE PLACE DELIVERY AND SIGNATURE REQUIREMENTS
A signature is required for orders valued at £100 or more, as well as for electronics, jewelry, watches, and luxury items. If the recipient is unavailable, redelivery, depot collection, or alternative arrangements may be made. For orders under £100, customers may authorize delivery to a safe place. Piegin is not responsible for parcels lost or stolen after authorized safe place delivery.
12. RE-DELIVERY CHARGES
Initial redelivery attempts are free of charge. Customer-requested delivery on specific dates may incur additional fees. Returned parcels may be subject to restocking fees and reshipping costs where applicable.
13. HOLIDAY AND PEAK SEASON SHIPPING
During peak periods, processing times may extend to 3 or 5 business days, and transit times may be extended by 2 to 3 days. For Christmas delivery within the UK, orders should be placed by 10 December.
14. ALTERNATIVE DISPUTE RESOLUTION
If a delivery-related dispute cannot be resolved directly, customers may contact Citizens Advice Consumer Service or Retail ADR. Customers retain the right to pursue legal action through UK courts.
15. CUSTOMER SERVICE
For all delivery and order inquiries, customers may contact [email protected] or call +44 7830 742091 Responses are provided within 24 to 48 hours on business days, with extended response times during peak periods. Business hours are Monday to Friday, from 9:00 AM to 6:00 PM (GMT+00:00).