Piegin — Hall Vision LTD

Last updated: March 2026

RETURNS

All items provided by piegin.co.uk are brand new and guaranteed against any defects. They are sourced from our verified suppliers and manufacturers and meet applicable UK safety standards.

Our return policy lasts 30 days from the date of delivery. After this period, we are unfortunately unable to offer a refund or exchange. This policy applies to all orders delivered within the United Kingdom.

To be eligible for a return, your item must be in its original condition and returned in its original packaging with all components and accessories included. Items are not considered “used” solely because they have been unpackaged for inspection, provided they show no signs of actual use, assembly, or installation.

For orders containing multiple products shipped separately, the 30-day return period begins from the date of receipt of the last item in the order.

DEFECTIVE ITEMS

Customers must return defective items in their entirety, along with all accessories, instruction manuals, and documentation, and where possible in their original packaging (note: packaging need not be sealed if the defect was discovered upon inspection). Please include the corresponding invoice or proof of purchase.

In such cases, the buyer must send proof of the defect(s) to [email protected], including a written description and attached photos or videos.

Please do not send your item back to the manufacturer. We will guide you through the return process once your case has been reviewed.

Partial refunds may apply in the following situations:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

REFUNDS

Once we receive and inspect the returned item, we will send you an email confirming receipt and notifying you of our decision regarding your refund request.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days of receiving the returned goods (and often sooner). If you prefer to receive store credit instead of a refund to your original payment method, please let us know when contacting our support team.

Haven’t received your refund yet?

1. Check your bank account again.
2. Contact your payment provider (bank, card issuer, or BNPL service such as Klarna or Clearpay as applicable) — there may be a processing delay.
3. Contact your bank directly.
4. If you still haven’t received it, please contact us at [email protected].

SALE ITEMS

In accordance with UK law (Consumer Contracts Regulations 2013), sale or promotional items are eligible for a refund within the statutory 14-day withdrawal period. While our extended 30-day commercial guarantee applies to regular-priced items, it does not extend to sale items. Any return request for a sale item made after the initial 14-day period will not be eligible for a refund.

In the event of a cancellation or return, we reserve the right to apply a deduction to the refund amount proportional to any damage or signs of use observed on the returned product, beyond what is necessary to assess its condition.

EXCHANGES

We replace an item only if it is defective or damaged. If you would like to exchange it for the same item, please send us an email at [email protected].

RETURN SHIPPING

Your return shipping cost: Customers are responsible for the cost of returning items. Return shipping fees are not refunded, except when: (1) the item was defective or damaged upon receipt, (2) we provided a prepaid return label, or (3) the delivery was refused. We recommend using a tracked service for items over £30. What we refund: Upon receipt and inspection of the returned item, we will refund the final price paid (after any discounts), plus the original standard delivery fee if applicable.

No cash-on-delivery returns will be accepted under any circumstances.

RIGHT OF WITHDRAWAL

Where the right of withdrawal applies, Piegin will refund all amounts paid by the customer, free of charge, with the exception of return shipping costs. The refund will be issued within a maximum of 14 days from the date of receipt of the returned parcel(s).

The right of withdrawal does not apply to:

• Goods that have been opened and cannot be returned for hygiene or health protection reasons (for example, pillows, cushions, and certain wearable accessories that have been used).
• Opened goods that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Piegin — Hall Vision LTD | 275 New North Road, Islington, #1913, London, N1 7AA, United Kingdom | +44 7830 742091 | [email protected]