Payment Terms & Conditions

1. OVERVIEW

These Payment Terms and Conditions govern all payment transactions carried out on www.piegin.co.uk. By placing an order and completing a payment, you confirm that you have read, understood, and agreed to these Payment Terms, in addition to our general Terms of Service.

2. ACCEPTED PAYMENT METHODS

Piegin accepts major credit and debit cards including Visa, Mastercard, American Express, and Maestro (UK). We also support digital wallets such as Apple Pay and Google Pay. Buy Now, Pay Later options are available through Klarna and Clearpay, subject to approval by the provider. All payments are processed securely through Stripe.

3. PAYMENT SECURITY

All payments are processed in accordance with PCI-DSS Level 1 standards and are handled exclusively via Stripe. Transactions are encrypted using SSL/TLS technology. Piegin does not store full card details on its servers. The only information retained is the card type, the last four digits, and the expiry date in encrypted form. Full card numbers and CVV/security codes are never stored.

For additional protection, 3D Secure authentication may be required, meaning you could be asked to verify the transaction directly with your bank.

4. PAYMENT PROCESSING

Payments are charged immediately at the time the order is placed in order to secure stock and prioritise order processing. Stock availability is verified within 24 hours. If an item is unavailable, a full refund is processed immediately and returned within 3 to 5 business days, with no cancellation fees and no obligation to wait for an alternative item.

Under the Consumer Rights Act 2015, if we are unable to supply your item, you are entitled to a full refund within 14 days. In practice, refunds are issued within 3 to 5 business days. You may cancel your order at any time before dispatch.

After placing an order, you will receive a payment confirmation email on Day 0. A second email confirming stock availability is sent within 24 hours. Once dispatched, a tracking email is sent, and delivery typically occurs within 6 to 12 business days.

All prices are displayed and charged in British pounds (GBP). If you do not receive a payment confirmation email within one hour of ordering, please contact us immediately at [email protected]

5. PRICING AND CHARGES

All prices shown on www.piegin.co.uk are in British pounds and include all applicable taxes. Prices are subject to change, but the price shown at checkout is the final price you pay. There are no hidden fees. Shipping is free on all standard UK orders, and we do not charge handling, packaging, payment processing, or service fees.

Promotional discounts must be entered at checkout and cannot be applied retrospectively. Sale prices are valid while stocks last and may end without notice.

6. PAYMENT FAILURES AND DECLINED TRANSACTIONS

Payments may be declined due to insufficient funds, incorrect card details, expired cards, bank security restrictions, failed 3D Secure authentication, or exceeded spending limits. If a payment is declined, no charge is made, and the order is not processed. You may retry using corrected details or a different payment method.

In some cases, your bank may place a temporary authorization hold. These holds are typically released within three to ten business days and are controlled solely by your bank.

7. REFUNDS AND CHARGEBACKS

Refunds are processed once returned items are received and inspected. The total refund timeline generally ranges from 15 to 24 business days from the date you ship the return, with most refunds completed within 18 to 22 business days. Refunds are issued only to the original payment method.

Partial refunds may apply if items are returned damaged, incomplete, used, or outside the 30-day return window. A restocking fee may be deducted where applicable.

Before initiating a chargeback, customers are required to contact Piegin directly. Most issues are resolved within 24 to 48 hours without the delays, fees, or credit impact associated with chargebacks. Chargebacks should only be used in cases of fraud, duplicate charges, non-delivery with no response, or items significantly not as described.

8. INVOICES AND RECEIPTS

Invoices are automatically generated and emailed upon order dispatch. Please note that Hall Vision LTD is not registered for VAT as its annual turnover remains below the UK statutory registration threshold.

Consequently, we are unable to issue VAT invoices displaying a VAT registration number. The prices shown are final retail prices and are inclusive of all taxes currently applicable to our status.

Should you require a duplicate invoice, you may download it directly from your account dashboard or request one by contacting our support team at [email protected].

9. SUBSCRIPTION PAYMENTS

If subscription services are offered, payments are billed automatically on the renewal date. Customers receive an email reminder seven days before renewal and may cancel at any time prior to the renewal date. Failed payments are retried after three days, and subscriptions are cancelled after three unsuccessful attempts.

10. INSTALMENT PAYMENTS (BUY NOW, PAY LATER)

When using Klarna or Clearpay, payments are split into installments managed directly by the provider. Piegin remains responsible for order fulfillment, returns, refunds, and customer service, while the provider manages installment schedules, approvals, and late fees. Refunds are processed to the provider, who then adjusts the customer’s payment schedule accordingly.

11. FRAUDULENT TRANSACTIONS

Piegin employs fraud prevention measures including AVS checks, CVV verification, 3D Secure, IP analysis, and order pattern monitoring. Suspected fraudulent transactions may be cancelled, verified, or reported to relevant authorities. Customers are encouraged to protect their accounts and report any unauthorized transactions immediately.

12. PAYMENT DISPUTES

Payment disputes should be raised by emailing [email protected] with the order number and relevant details. We respond within 24 to 48 hours and aim to resolve disputes within 5 to 7 business days. If unresolved, customers may contact Citizens Advice, the Financial Ombudsman Service, or Retail ADR.

13. BUSINESS CUSTOMERS AND VAT

Hall Vision LTD is not VAT registered as its turnover is below the UK registration threshold. Prices remain final retail prices with no VAT line item. If VAT registration becomes mandatory or voluntary in the future, displayed prices will remain unchanged, and customers will be notified in advance.

14. GIFT CARDS AND STORE CREDIT

Gift cards and store credit can be applied at checkout and do not expire. They cannot be exchanged for cash or transferred. Store credit issued for returns or compensation is applied automatically to the customer account and may be used for future purchases.

15. PAYMENT DATA RETENTION

Transaction records and invoices are retained for seven years in accordance with UK tax law. Card data is securely tokenized and stored by Stripe only. Customers have full rights under UK GDPR, including access, rectification, erasure (where legally permitted), and data portability.

16. PAYMENT TERMS FOR SPECIFIC PRODUCTS

Pre-orders and made-to-order items require full payment upfront. Customized items are non-refundable once production begins. High-value orders may require additional identity verification and signature upon delivery.

17. CONTACT US

For all payment, billing, or invoice inquiries, please contact us at [email protected] or by phone at +44 7830 742091. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT+00:00). We are closed on weekends and UK bank holidays.

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