ABOUT US | Piegin UK

Our Story

Piegin was born from a simple truth: every parent deserves access to quality products that support their child’s journey from newborn to toddler and beyond. Founded by mothers who understand the real challenges of parenthood, we’ve built more than just an online store—we’ve created a trusted partner for UK families.

What started as a personal quest to find the right baby essentials has grown into a carefully curated collection of products designed to make parenting easier, safer, and more joyful.

Who We Are

Hall Vision LTD, trading as Piegin, is a UK-based e-commerce company dedicated to serving parents and their little ones throughout the United Kingdom.

Company Registration: 16882463
Headquarters: London, United Kingdom
Focus: Baby & Children’s Essentials

Our Mission

To provide UK families with carefully selected, quality products that support every stage of childhood development—from the first days of life through the early years—all backed by exceptional customer service and transparent business practices.

What Makes Piegin Different

🤱 Created by Mothers, for Mothers

We’re not just retailers—we’re parents who’ve been in your shoes. Every product we select, every policy we create, and every customer interaction reflects our own experiences as mothers. We know what works because we’ve lived it.

Our Team:

Experienced mothers who understand real parenting needs
Product specialists with deep knowledge of child development
Customer service professionals dedicated to your satisfaction
UK-based support team available Monday-Friday

🎯 Curated with Care

We don’t just sell everything—we carefully select products that meet our standards for:

Safety: All products meet or exceed UK safety standards
Quality: Durable items that last through the early years
Functionality: Practical solutions that make parenting easier
Value: Fair pricing with free UK delivery on all orders

🇬🇧 Focused on the UK Market

Unlike marketplace sellers, we’re dedicated exclusively to serving UK customers:

Why This Matters to You:

✓ Faster delivery: 8-15 business days throughout the UK
✓ No surprises: All prices in GBP, taxes included
✓ Free shipping: Standard delivery on every order
✓ Local support: UK-based customer service team
✓ Your rights protected: Full UK Consumer Rights Act compliance
✓ One delivery timeframe: Same shipping speed to all UK regions—no premium charges for Scotland, Wales, Northern Ireland, or remote areas

💚 Customer-First Policies

Generous Return Windows:

Standard items: 30 days from delivery
Holiday season: Extended returns until 31 January
Clearance items: 14 days (with 3-month warranty protection)

Comprehensive Warranties:

12-24 months coverage (depending on product type)
Simple claims process
Free return shipping for defects
Repair, replacement, or refund options

Transparent Pricing:

What you see is what you pay
Free standard delivery included
No hidden fees or charges
Clear pricing on returns and exchanges

Protected Payments:

Immediate charge to secure your order
Full refund if item unavailable (processed within 24 hours)
Your money protected under Consumer Rights Act
Secure payment processing through Stripe

Our Product Range

👶 For Newborns (0-6 Months)

Feeding essentials and bottle systems
Nursery safety and monitoring
Swaddles, sleepwear, and comfort items
Changing and bath time solutions

🍼 For Infants (6-12 Months)

Weaning and feeding equipment
Developmental toys and activity mats
Travel systems and car seat accessories
First milestone trackers

🧸 For Toddlers (12+ Months)

Walking and mobility aids
Educational toys and learning tools
Mealtime essentials
Potty training and independence items

👪 For Parents

Nursery organization solutions
Parenting resources and guides
Health and safety equipment
Multi-child essentials

All products carefully selected and tested by our team of parent experts.

Our Commitment to You

Quality Assurance

Every product in our catalog has been:

✓ Evaluated for UK safety standard compliance
✓ Tested for durability and functionality
✓ Assessed for practical value in real parenting situations
✓ Selected based on parent reviews and feedback

Customer Support Excellence

We’re here to help:

Email: [email protected]
Phone: +44 7830 742091
Hours: Monday-Friday, 9 AM – 6 PM (GMT/BST)
Response Time: Within 24-48 hours (business days)
Priority Support: Urgent issues handled within 12 hours

We answer questions about:

Product selection and recommendations
Order tracking and delivery
Returns and exchanges
Product care and usage
Warranty claims

Data Protection & Privacy

Your privacy matters to us:

✓ UK-GDPR compliant data handling
✓ Secure payment processing (PCI-DSS Level 1)
✓ Transparent data use policies
✓ Your rights clearly explained
✓ No sharing data without your consent

Read our Privacy Policy →

Where We Operate

🇬🇧 United Kingdom (Our Focus)

www.piegin.co.uk is dedicated exclusively to serving UK customers:

Delivery Coverage:

✅ England (all regions)
✅ Wales
✅ Scotland (including Highlands & Islands)
✅ Northern Ireland
✅ Channel Islands, Isle of Man, Isles of Scilly

Unified Delivery: 8-15 business days to all UK locations—no regional variations, no extra charges.

Why UK-Only? By focusing solely on the UK market, we can offer:

Faster, more reliable delivery
Better customer service (same time zone!)
Compliance with UK consumer protection laws
Competitive pricing with free delivery
Local warehouse storage for faster dispatch

🌍 Future Expansion

While we currently serve only the UK through piegin.co.uk, we’re exploring opportunities to expand to other markets in the future. Each expansion will maintain our commitment to quality service and fast, affordable delivery.

Stay Updated: Join our mailing list to be notified when we expand to new regions.

Our Values

🤝 Trust & Transparency

We believe in honest communication:

Clear policies with no hidden terms
Realistic delivery timeframes
Upfront about fees (restocking, returns)
Transparent about product origins and quality
Open about our business practices

💙 Supporting Parents

Parenting is challenging—we’re here to help:

Products that solve real problems
Educational content and guides
Responsive customer service
Understanding of the chaos of family life
Flexible policies that account for real situations

🌱 Sustainable Choices

We’re committed to responsible business:

Eco-friendly packaging where possible
Long-lasting, quality products over disposable items
Support for sustainable brands
Minimal waste in our operations
Carbon-conscious delivery practices

📈 Continuous Improvement

We’re always getting better:

Regular policy reviews and updates
Listening to customer feedback
Adding new products based on parent needs
Improving delivery and service processes
Staying current with safety standards

Awards & Recognition

Customer Satisfaction

Our Track Record:

Fast response times (24-48 hours)
Generous return policies (30 days standard)
Comprehensive warranties (12-24 months)

We’re building our reputation one satisfied customer at a time.

Industry Standards

Commitments:

100% product authenticity guarantee
UK safety standards compliance
Secure, encrypted transactions
Transparent business practices
Ethical sourcing where possible

Growing with Your Family

Our Promise to You

When you shop at Piegin, you can expect:

Quality Products – Carefully selected for safety and functionality
Fair Prices – Competitive pricing with free UK delivery
Fast Delivery – 8-15 business days throughout the UK
Generous Returns – 30-day return window (14 days clearance)
Real Support – UK-based team of parent experts
Your Rights Protected – Full UK consumer law compliance
Transparent Policies – No hidden fees or terms
Secure Shopping – Encrypted, PCI-compliant payments
Data Privacy – UK-GDPR compliant data handling
Continuous Improvement – Always listening and evolving

Join the Piegin Family

Stay Connected

Newsletter:

New product announcements
Parenting tips and guides
Exclusive offers and early access
Seasonal sale notifications

Social Media:

Follow us for daily parenting inspiration
Join our community of UK parents
Share your Piegin product experiences
Get quick answers to questions

Customer Account Benefits:

Order history tracking
Faster checkout
Saved addresses
Exclusive member offers
Early access to sales

Questions? We’re Here to Help

Contact Us

General Enquiries:

Email: [email protected]
Phone: +44 7830 742091
Response Time: 24-48 hours (business days)

Specific Enquiries:

Orders & Delivery: [email protected] (mention order number)
Returns & Refunds: [email protected] (subject: “Return Request”)
Product Questions: [email protected] (subject: “Product Inquiry”)
Warranty Claims: [email protected] (subject: “Warranty Claim”)
Press & Media: [email protected] (subject: “Media Inquiry”)
Wholesale Inquiries: [email protected] (subject: “Wholesale”)

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
Weekends & UK Bank Holidays: Closed (responses next business day)

Peak Period Notice:
During November-December, response times may extend to 48-72 hours due to high volume.

Important Policies

Before you shop, please review:

Terms of Service – Your agreement with us
Privacy Policy – How we handle your data
Refund & Returns Policy – 30-day return window details
Shipping & Delivery Policy – UK delivery information
Payment Terms – Payment security and billing
Warranty Policy – Product coverage details

All policies available in website footer.

Our Journey Continues

At Piegin, we’re not just building a business—we’re building a community of supported, informed, and confident parents across the United Kingdom.

Every order, every interaction, and every policy decision reflects our commitment to making your parenting journey easier and more enjoyable.

Thank you for choosing Piegin.

Hall Vision LTD – Trading as Piegin
Company Registration Number: 16882463

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