1. Company Information and Contact Details
This website is operated by Hall Vision LTD, trading as Piegin. We are a limited company registered in England and Wales under company registration number 16882463. Our registered address is 275 New N Rd, London, N1 7AA, United Kingdom. For any enquiries, you may contact our customer service team via email at [email protected] or by telephone at +44 7830 742091 Our official business hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT+00:00), excluding UK bank holidays. Our e-commerce operations are powered by WooCommerce Inc.
2. Acceptance of Terms
By visiting our website or purchasing a product, you engage in our service and agree to be bound by these Terms of Service, including those additional terms, conditions, and policies referenced herein. These terms apply to all users of the site. You must be at least 18 years of age, or the age of majority in your jurisdiction, to use this website. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any of our services. Your use of the site confirms your acceptance of our Privacy Policy, Refund and Returns Policy, Shipping Policy, and Warranty terms.
3. Acceptable Use Policy
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others. Prohibited activities include using our products for any illegal or unauthorized purpose, violating UK copyright laws, or transmitting any viruses or destructive code. You are strictly forbidden from harassing, insulting, or discriminating against others, submitting false or misleading information, or attempting to gain unauthorized access to our systems. We reserve the right to terminate your use of the service for violating any of these prohibited uses.
4. Eligibility and Account Registration
To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. While we implement secure measures such as SSL/TLS encryption for data transfer and use Stripe for PCI-DSS Level 1 compliant payment processing, we are not liable for losses resulting from your failure to secure your account information.
5. Product Descriptions and Availability
Our products are available exclusively online and may have limited quantities. We make every effort to display as accurately as possible the colours and images of our products, though we cannot guarantee that your computer monitor’s display will be entirely accurate. All descriptions of products and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. If an item becomes unavailable after an order is placed, we will contact you within 24 to 48 hours to offer an alternative or a full refund.
6. Pricing and Payment Methods
All prices are displayed in British Pounds (GBP) and include all applicable taxes. The price charged for a product will be the price in effect at the time the order is placed. We reserve the right to correct any pricing errors; if we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Payments are processed securely through Stripe, and we do not store complete card details on our servers.
7. Order Process and Contract Formation
Your order constitutes an offer to us to buy a product. No contract exists between us until we send you an email confirming the receipt of your order and its dispatch. We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, inaccuracies in product information, or violations of our terms. We may also limit the quantities purchased per person, household, or order at our sole discretion.
8. Delivery, Risk, and Title
We deliver to all regions of the United Kingdom, including England, Wales, Scotland, Northern Ireland, and remote islands. The total delivery time is estimated between 6 and 12 business days, which includes 1 to 2 business days for order processing and 5 to 10 business days for transit. Risk of loss and title for the products pass to you upon delivery to the address provided. For comprehensive details, please refer to our Shipping and Delivery Policy.
9. Right to Cancel and Returns
Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving your goods without giving a reason. This cooling-off period expires 14 days from the day you, or a third party indicated by you, receives the physical goods. To exercise this right, you must inform us of your decision via email at [email protected]. Detailed instructions regarding refunds and the return of goods are provided in our Refund and Returns Policy.
10. Statutory Rights and Quality Guarantees
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. We are under a legal duty to supply goods that are in conformity with this contract. This means goods must be as described, of satisfactory quality, and fit for their intended purpose. If a product is faulty within the first 30 days, you are entitled to an immediate refund. Beyond this period, you may be entitled to a repair or replacement as prescribed by UK law.
11. User-Generated Content and Licences
If you post reviews, comments, or other content on our site, you grant Hall Vision LTD a non-exclusive, royalty-free, and perpetual licence to use, reproduce, and publish that content for any purpose, including marketing. You warrant that your content does not violate any third-party rights and is not defamatory or illegal. We reserve the right to monitor, edit, or remove content that we determine in our sole discretion to be offensive or in violation of these terms.
12. Intellectual Property Rights
All content included on this site, such as text, graphics, logos, and software, is the property of Hall Vision LTD or its content suppliers and is protected by UK and international intellectual property laws. You may view and print pages for personal use only. You are strictly prohibited from reproducing, duplicating, selling, or exploiting any portion of the service or website content without express written permission from us.
13. Accuracy of Information
While we strive for excellence, we are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time.
14. Third-Party Tools and Links
We may provide you with access to third-party tools, such as payment processors and analytics, which we neither monitor nor have any control over. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties. Furthermore, our site may contain links to third-party websites that are not affiliated with us. We are not responsible for examining the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.
15. Limitation of Liability
To the maximum extent permitted by law, Hall Vision LTD shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of the service. Our total liability to you for any claim shall not exceed the amount paid for the product in question. However, nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
16. Indemnification
You agree to indemnify and hold harmless Hall Vision LTD and our partners from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any UK law or the rights of a third party. This obligation includes covering costs related to your misuse of products or fraudulent activity.
17. Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these terms at any time by notifying us that you no longer wish to use our services. We also reserve the right to terminate this agreement at any time without notice if we suspect you have failed to comply with any term or provision. Upon termination, you remain liable for all amounts due up to and including the date of termination.
18. Personal Data Protection
Your submission of personal information through the store is governed by our Privacy Policy, which is designed to comply with the UK GDPR. We collect contact details, delivery addresses, and payment information primarily to process your orders and improve our services. You have the right to access, correct, or request the deletion of your personal data at any time by contacting our data protection team.
19. Dispute Resolution and ADR
If you have a complaint, please contact us directly at [email protected] so we can attempt to resolve the issue internally. If we are unable to reach a resolution, you may seek assistance from the Citizens Advice Consumer Service. We are committed to participating in Alternative Dispute Resolution (ADR) processes in good faith through certified providers such as the Retail Ombudsman to reach a fair settlement outside of court.
20. Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, although this does not affect your statutory rights as a consumer.
21. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.