Piegin — Hall Vision LTD

Last updated: March 2026

OVERVIEW

This website is operated by Piegin, the trading name of Hall Vision LTD, a company registered in England and Wales (Company No. 16882463 — 275 New North Road, Islington, #1913, London, N1 7AA, United Kingdom). Throughout this site, the terms “we”, “us” and “our” refer to Piegin. We offer this website, including all information, tools and services available from it to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing one of our products (baby and toddler essentials including cribs, co-sleepers, baby carriers, prams and pushchair accessories, nappy bags, safety harnesses and associated accessories), you engage in our “Service” and agree to be bound by the following terms and conditions, including any additional terms, conditions and policies referenced herein. These Terms apply to all users of the site. Our products and services are currently available for delivery within the United Kingdom only.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services offered.

Any new features or tools added to this store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on WordPress, which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, and that you have given us your consent to allow any minor dependants in your care to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that non-personal content you voluntarily submit (such as competition entries or product suggestions) may be transferred over various networks and involve transmissions that are unencrypted. Your personal data, payment card information, and order data are always transmitted using SSL/TLS encryption and are never transferred unencrypted. See our Privacy Policy for full details on how your personal data is protected.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. All prices are displayed in pounds sterling (GBP) unless otherwise stated. Your bank may apply currency conversion charges if your account is held in a different currency.

We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4.1 – STOCK AND AVAILABILITY

Due to high demand and daily system updates, a product shown as available may no longer be in stock by the time it is added to your basket. We recommend selecting a replacement item should this occur.

SECTION 5 – PRODUCTS AND SERVICES

Our products (baby and toddler essentials including cribs, co-sleepers, baby carriers, prams and pushchair accessories, nappy bags, safety harnesses and associated accessories) are primarily sold online through our website. These products may be available in limited quantities and are subject to return or exchange only in accordance with our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device monitor’s display of any colour will be perfectly accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. Our products and services are currently available for delivery within the United Kingdom only. We reserve the right to discontinue any product at any time.

Our products are required to meet the statutory quality standards implied by the Consumer Rights Act 2015, including satisfactory quality and fitness for purpose.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address provided at the time of the order. You agree to provide current, complete and accurate purchase and account information for all orders placed on our store.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Certain content available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites.

We are not liable for any harm or damages related to the purchase or use of goods, services, or content through any third-party websites. Please review carefully the third party’s policies before you engage in any transaction.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us unsolicited creative submissions (for example competition entries, product improvement ideas, or suggestions), you agree that we may, at any time, without restriction, use such submissions for business purposes. This clause applies solely to voluntary creative submissions and does not apply to standard customer support communications, complaints, returns, or order-related correspondence.

You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, or other proprietary right. You are solely responsible for any comments you make and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy, available on our website. Your data is processed in accordance with the UK GDPR and applicable UK data protection legislation.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content:

• for any unlawful purpose or to solicit others to perform or participate in any unlawful acts;
• to violate any applicable national, regional or local laws, regulations or ordinances;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other type of malicious code;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl, or scrape;
• for any obscene or immoral purpose;
• to interfere with or circumvent the security features of the Service or any related website, other websites, or the internet.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Important notice regarding your statutory rights: Nothing in these Terms limits or excludes your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK legislation. The limitations set out below apply only to the fullest extent permitted by law.

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the Service is at your sole risk.

To the fullest extent permitted by applicable law, and subject to your statutory rights under the Consumer Rights Act 2015, all products are provided without additional warranties beyond those expressly stated in these Terms. Digital services and third-party tools accessed via our website are provided “as is” and “as available” without additional warranties.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law. Subject to the foregoing, Piegin, Hall Vision LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind. Our liability for direct losses shall be limited to the maximum extent permitted by applicable law in England and Wales.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Piegin, Hall Vision LTD, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. If in our sole judgement you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 19 – CHANGES TO TERMS AND CONDITIONS

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes. For material changes to our Privacy Policy that affect the use of your personal data, we will provide at least 14 days’ notice in accordance with our Privacy Policy.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at:

Piegin — Hall Vision LTD

275 New North Road, Islington, #1913, London, N1 7AA, United Kingdom

Company Registration Number: 16882463

Phone: +44 7830 742091

Email: [email protected]

Website: www.piegin.co.uk

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST). Closed on weekends and UK bank holidays. During peak periods (November–December), response times may extend to 48–72 hours.

SECTION 21 – CLAIMS AND DELIVERIES

1. Parcel marked as delivered but not received

In many cases, it is possible to recover a misdelivered parcel. We recommend the following steps:

• Have your tracking number to hand.
• Contact the courier or postal operator responsible for your delivery and notify them of the situation.

If the courier’s investigation yields no result, your parcel will be declared lost. Processing your claim may take between 2 and 4 weeks depending on the courier. If the failed delivery is attributable to the courier, we will refund your order. However, if the delivery failure is attributable to the customer (e.g. an incorrect delivery address was provided), no refund will be issued.

2. Refusal of delivery

In the event of a delivery refusal following a cancellation, the return postage costs will be your responsibility and will be automatically deducted from your refund, even if the original postage was offered free of charge.

3. Faulty or damaged parcel

The fault must relate to the product itself, not the packaging, and must genuinely compromise the quality of the product or its normal use. Within the 30-day return period, you are entitled to a full refund for any defective product. After this period and within the first six months of purchase, Piegin reserves the right to attempt one repair or replacement before issuing a refund, in accordance with the Consumer Rights Act 2015.

4. Depreciation for signs of use

In the event of a cancellation, we reserve the right to apply a deduction to the refund amount, proportional to any damage or signs of use observed on the returned product.

5. Claims deadline

You have 45 days from the date of your order to notify us that you have not received your parcel. Please note that this claims deadline is distinct from our 30-day return period: the 30-day window applies to returns and exchanges, while the 45-day window applies exclusively to non-receipt claims. If no claim is made within this period, the order will be considered as having been successfully delivered.

6. Address correction procedure

If you realise there is an error in your delivery address after placing your order, please notify us within 24 hours of the order being placed. After this period, we may not be able to amend the delivery address. Piegin cannot be held responsible in such circumstances.

Piegin — Hall Vision LTD | 275 New North Road, Islington, #1913, London, N1 7AA, United Kingdom | +44 7830 742091 | [email protected]