Shipping & Delivery

AGREEMENT

By placing an order at www.piegin.co.uk, you agree to the terms outlined below.

1. GENERAL TERMS

Stock Availability

We maintain accurate stock counts on our website, but occasionally stock discrepancies may occur. If we cannot fulfil all items in your order:

We will immediately dispatch available products
Contact you regarding backordered items
Offer you the choice to wait for restocking or receive a refund

Order Confirmation

Upon successful order placement, you will receive:

An order confirmation email within 24 hours
Order number for tracking purposes
Itemised list of products ordered
Estimated delivery timeframe

2. SHIPPING COSTS

Free Standard Delivery

We offer FREE standard delivery on all UK orders.

The customer only pays for the product
All standard shipping costs are covered by Piegin
No minimum order value required
Available throughout the United Kingdom

Express Delivery (Optional)

If you need faster delivery, we may offer express shipping options. Contact [email protected] to inquire about availability and pricing.

3. DELIVERY TERMS

3.1 Complete Order Timeline

From order placement to delivery:

🛒 Stage	⏰ Timeframe	✅ Status
Order Placed & Payment	Day 0	Payment confirmed
Order Processing	1-3 business days	Preparation in progress
Transit	7-12 business days	Dispatched – in transit
Delivery	Day 8-15 (total)	Delivered to you

Total Estimated Delivery Time: 8-15 business days for ALL UK regions
(1-3 days order processing + 7-12 days transit)

Understanding the Timeline

Why is payment charged immediately (Day 0)?

Faster order confirmation
Immediate priority in our warehouse
Your order is secured during high-demand periods
Streamlined processing

Two Confirmation Emails:

Email 1 (Day 0):

Payment confirmation
Order summary
“Stock verification in progress”

Email 2 (Day 1):

Stock confirmed OR item unavailable
Estimated dispatch and delivery dates
Options if item unavailable (wait/alternative/refund)

Processing Time (1-3 days):

Day 0-1: Stock verification and fraud checks
Day 1-2: Warehouse picks your items
Day 2-3: Quality check and packaging
Day 3: Handover to courier

Warehouse Operating Hours

Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
Closed on national holidays and weekends

Order Cut-off Time

Orders placed before 2:00 PM (GMT/BST) on business days will be processed the same day
Orders placed after 2:00 PM or on weekends/holidays will be processed the next business day

Peak Periods

During promotional periods (Black Friday, Christmas, etc.):

Processing time may extend to 4-5 business days
We will notify you of any delays via email
Total delivery time may be 2-3 days longer than usual

3.2 Delivery Times – All UK Regions

Standard UK Delivery: 7-12 business days (transit) after dispatch

✅ SAME DELIVERY TIME for ALL UK regions:

England (all regions)
Wales
Scotland (including Highlands & Islands)
Northern Ireland
Remote UK Islands (Channel Islands, Isle of Man, Isles of Scilly)

Total Delivery Time: 8-15 business days for all UK regions
(1-3 days order processing + 7-12 days transit)

No exceptions. No surcharges. Simple and transparent.

3.3 Change of Delivery Address

We can change the delivery address at any time before dispatch.

How to Request:

Contact us at [email protected] or +44 7830 742091
Provide your order number and new address
We will confirm the change via email

After Dispatch: Once dispatched, we cannot change the address. You may need to contact the courier or refuse delivery.

3.4 P.O. Box Shipping

We ship to P.O. Box addresses using postal services only. Delivery to P.O. Boxes may take 1-2 business days longer.

3.5 Items Out of Stock

If an item is out of stock:

In-stock items dispatched immediately
You’ll be notified about backordered items
You may wait, cancel, or choose an alternative

3.6 Delivery Time Exceeded

If delivery exceeds the forecasted timeframe:

Check tracking information
Wait an additional 5 business days
Contact us at [email protected] or +44 7830 742091
We’ll investigate and update you within 24-48 hours

4. TRACKING & NOTIFICATIONS

Tracking Information

Upon dispatch, you will receive:

Dispatch confirmation email with tracking number
Tracking link to follow your shipment
Estimated delivery date

Delivery Notifications

Depending on the courier, you may receive:

SMS or email when out for delivery
Delivery confirmation
Option to provide delivery instructions

5. PARCELS DAMAGED IN TRANSIT

If Present at Delivery

If you notice damage upon delivery:

Refuse the parcel if possible
Take photographs of damaged packaging
Contact us immediately at [email protected]

If Delivered Without You Present

Take photographs of damage
Contact us within 48 hours at [email protected]
Provide order number and photographs
Do not discard packaging

Our Response

We will:

Process your claim within 1-2 business days
Provide prepaid return label
Offer replacement or full refund

6. VAT (SALES TAX)

UK Orders

We are not VAT registered as our turnover is below the £90,000 threshold.

Prices are final retail prices inclusive of all applicable taxes
No additional charges at checkout
We cannot issue formal VAT invoices with a VAT registration number

7. CANCELLATIONS

Before Dispatch

You may cancel before dispatch.

How to Cancel:

Contact us immediately at [email protected] or +44 7830 742091
Provide your order number
We will confirm cancellation and process refund within 3-5 business days

Cancellation Timeline:

When You Contact Us	Dispatch Status	Result	Refund Time
Day 0 (same day)	Not started	✓ Very likely to cancel	3-5 business days
Day 1 (next day)	Stock verification	✓ Likely to cancel	3-5 business days
Days 2-3	Processing	⚠️ Possibly	3-5 business days
Day 3+	Near/at dispatch	⚠️ Maybe	3-5 business days
Day 4+	Dispatched	✗ Cannot cancel	Use return policy

Best Time: Day 0-1 for highest success rate.

After Dispatch

Once dispatched, you cannot cancel. You may:

Refuse delivery (restocking fee may apply: £15)
Accept delivery and initiate return (no restocking fee)

8. INSURANCE & CLAIMS

All parcels are insured for loss and damage.

Coverage Includes:

Loss in transit
Damage during shipping

Process:

Report issues immediately
We process replacement/refund without waiting for courier investigation

9. DELIVERY ISSUES & RESOLUTIONS

Failed Delivery Attempts

If courier cannot deliver:

You’ll receive notification
Options: Redelivery, collection from depot, safe place

Uncollected Parcels: If not collected within 7-14 days, parcel returns to us. Restocking fee may apply.

Restocking Fee Policy

No restocking fee for:

Standard returns (change of mind) within 30 days
Defective/damaged items
Wrong item sent
Item not as described

Restocking fee applies for:

Refused delivery without valid reason: £15
Uncollected parcel: £15
Multiple failed delivery attempts: £10
Wrong address provided: £20
Wrong address + reship: £25

How It Works:

We notify you first via email
48-hour response window
Fee applied only after review
Transparent breakdown provided

For full details on restocking fees, see Section 10 of our Refund & Returns Policy.

Incorrect Items or Missing Items

10. DELIVERY COVERAGE

Areas We Deliver To

We deliver throughout the United Kingdom with one unified delivery timeframe:

8-15 business days for ALL UK regions:
(1-3 days order processing + 7-12 days transit)

✅ England (all regions)
✅ Wales
✅ Scotland (including Highlands & Islands)
✅ Northern Ireland
✅ Remote UK Islands (Channel Islands, Isle of Man, Isles of Scilly)

No regional variations. No exceptions. No additional charges.

11. SAFE PLACE DELIVERY & SIGNATURE REQUIREMENTS

Signature Required

Orders requiring signature:

Total value £100 or more
Electronics (any value)
Jewellery and watches
Designer/luxury items

If You’re Not Home:

Redelivery on specific date
Collection from depot
Neighbour delivery (pre-arranged)
Alternative delivery address (pre-arranged)

Authority to Leave (Standard Items)

For orders under £100, you may authorize safe place delivery:

Behind bin/recycling box
With neighbour
In garage/shed/porch
Behind gate

Important: We’re not responsible for parcels stolen after safe place delivery.

12. RE-DELIVERY CHARGES

First redelivery attempts: Free
Customer-requested specific dates: May incur fee
Returned parcels: Restocking fee + reshipping costs may apply

13. HOLIDAY & PEAK SEASON SHIPPING

During peak periods:

Processing: 4-5 business days
Transit: 2-3 days longer
Order early for Christmas delivery

Holiday Shipping Deadlines:

All UK Regions: Order by 10th December for Christmas delivery

14. ALTERNATIVE DISPUTE RESOLUTION (ADR)

If not satisfied with our handling of delivery issues:

Citizens Advice Consumer Service

Website: https://www.citizensadvice.org.uk/consumer/
Phone: 0808 223 1133

Retail ADR (Retail Ombudsman)

Website: https://www.retailadr.org.uk/
Email: [email protected]

15. CUSTOMER SERVICE

Email: [email protected]
Phone: +44 7830 742091

Response Times:

Business days: Within 24-48 hours (Monday-Friday)
Weekends/UK bank holidays: Next business day
Peak periods (November-December): Within 48-72 hours
Urgent issues: Priority response within 12 hours (business days)

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT/BST)
Closed: Weekends and UK bank holidays

Postal Address:
Hall Vision LTD
275 New North Road
Islington #1913
London, N1 7AA
United Kingdom

We are committed to ensuring your order arrives safely and on time throughout the United Kingdom.

Browse

Want to chat?

Social

COMPANY INFORMATION