Company Information
Trading Name: Piegin Legal Entity: Hall Vision LTD Address: 275 New N Rd, London, N1 7AA, United Kingdom Website: https://www.piegin.co.uk Email: [email protected] Phone: +44 7830 742091 Customer Service Hours: 9:00 AM to 6:00 PM (GMT+00:00 GMT), Monday to Friday
1. Introduction and Personal Information Collection
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.piegin.co.uk. When we refer to “personal information,” we include both device information and order information. Device information is collected automatically upon visiting our site and includes details about your web browser, IP address, time zone, installed cookies, and your interactions with specific web pages or products. Order information is collected during the purchase process and includes your name, billing and shipping addresses, and payment details such as credit card numbers, email address, and phone number.
2. Usage of Personal Information and Legal Compliance
We use order information primarily to fulfill orders placed through the site, which involves processing payments, arranging shipping, and providing invoices or order confirmations. Additionally, this data allows us to communicate with you, screen for potential fraud, and provide tailored advertising based on your stated preferences. Device information is utilized to screen for risk and fraud, specifically through IP address analysis, and to improve the site by generating analytics on customer browsing habits. We may also share your information to comply with applicable laws, respond to lawful requests such as subpoenas, or protect our legal rights.
3. Data Sharing and Third-Party Service Providers
We share your personal information with third parties to assist in the operations described above. This includes our e-commerce platform, WooCommerce, and our payment processor, Stripe. We also work with UK-based shipping partners for order fulfillment and analytics providers to better understand site usage. All such third parties are required to handle your data in accordance with our instructions and legal obligations.
4. Your Data Protection Rights (UK-GDPR)
As a UK resident, you have specific rights under the UK-GDPR. These include the right to be informed about how your data is used, the right to access the personal data we hold, and the right to rectify any inaccuracies. You also have the right to erasure (the “right to be forgotten”), the right to restrict or object to certain types of processing, and the right to data portability. To exercise these rights, please contact us using the information provided below. Account holders may also request an exported file of their personal data, excluding information we are legally required to keep for security or administrative purposes.
5. Data Retention and Security
We store personal information provided in user profiles for as long as the account remains active. Users can view, edit, or delete their profile information at any time, with the exception of their username. Comments and their associated metadata are retained indefinitely to facilitate automatic approval of follow-up comments. Order data is retained for seven years to satisfy UK tax and accounting requirements, after which it is archived. Payment details are stored securely by our processors and are not held directly by us, while shipping information is kept for two years for customer service purposes.
6. Cookie Policy and Consent
Our site uses cookies to enhance the user experience. Upon your first visit, a consent banner allows you to accept all cookies, reject non-essential ones, or customize your preferences. Essential cookies are required for site functionality and cannot be disabled, while performance, functional, and marketing cookies can be managed via the settings in the website footer or your browser. Temporary session cookies are used during login and are discarded when you close your browser, while login cookies last for up to two weeks if “Remember Me” is selected.
7. International Data Transfers and Safeguards
The majority of your data is processed within the UK and EU; however, some providers like Stripe and Google Analytics process data internationally. These transfers are protected by UK ICO-approved Standard Contractual Clauses (SCCs) and Data Processing Agreements to ensure your rights remain protected. Stripe is certified under UK-GDPR adequacy frameworks, and Google Analytics is configured with IP anonymization and limited data retention. You have the right to object to international transfers, though this may limit certain service functionalities such as specific payment methods.
8. Data Portability and Media
You have the right to receive your account data, order history, and preferences in a structured CSV, JSON, or PDF format. To request this, email [email protected] with the subject “Data Portability Request.” We do not charge a fee for this service and will verify your identity before releasing data within 30 days. Furthermore, we advise users uploading images to the site to avoid including embedded location data (EXIF GPS), as this can be extracted by other visitors. Any embedded content from third-party websites behaves as if the visitor has visited that external site directly.
9. Contact and Dispute Resolution
For any questions regarding our privacy practices or to lodge a complaint, please contact us at [email protected] or call +44 7830 742091. We aim to respond to data protection inquiries within seven business days. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). This policy is reviewed regularly, with the most recent update occurring in December 2025.