Terms Of Service | Piegin UK

1. ACCEPTANCE OF TERMS

By visiting our website or making a purchase, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not access the website or use any services.

Minimum Age: You must be at least 18 years old (the age of majority in the UK), or have obtained parental consent to allow your minor dependents to use this site.

By Using Our Services You Agree To:

These Terms of Service
Our Privacy Policy
Our Refund & Returns Policy
Our Shipping & Delivery Policy
Our Payment Terms & Conditions
Our Warranty Policy

2. USE OF THE SITE

Restrictions on Use

You may not use our products or services for:

Any illegal or unauthorised purposes
Violating UK laws (including copyright laws)
Transmitting viruses, malware, or destructive code
Harassing, insulting, or discriminating against other users
Collecting personal information of others
Submitting false or misleading information
Attempting to gain unauthorized access to our systems
Interfering with the proper functioning of the website
Impersonating any person or entity
Commercial scraping or data mining

Acceptable Use

You May:

✓ Browse our website and products
✓ Make purchases for personal or business use
✓ Create an account to track orders
✓ Contact customer service for support
✓ Leave honest reviews and feedback
✓ Share products on social media

You May NOT:

✗ Resell products without authorization (unless wholesale account)
✗ Use automated systems (bots) to make purchases
✗ Attempt to manipulate prices or stock levels
✗ Create fake accounts or reviews
✗ Upload malicious content
✗ Reverse-engineer our website or systems

Reserved Rights

We reserve the right to:

Refuse service to anyone at any time for any reason
Limit or cancel orders that appear fraudulent or suspicious
Modify or discontinue the service without notice
Terminate your access if you violate these Terms
Update prices and product availability at any time
Remove or edit content on our website

Account Termination: If we terminate your account for violations:

You lose access to your account and order history
Pending orders may be cancelled
Outstanding returns may be processed normally
You may be blacklisted from creating new accounts

3. PRODUCTS AND SERVICES

Availability

Products are available exclusively online and in limited quantities. Returns and exchanges are subject to our Refund & Returns Policy.

Stock Status:

“In Stock” – Available for immediate dispatch
“Low Stock” – Limited quantities available
“Pre-Order” – Available for order, ships later
“Out of Stock” – Not currently available
“Discontinued” – No longer available

If an Item Becomes Unavailable:

We’ll contact you within 24-48 hours
Offer alternatives or full refund
You choose: wait, substitute, or refund

Descriptions and Pricing

Product Descriptions:

Colours displayed may differ from reality depending on your screen
We make every effort to display accurate colours
Product dimensions and specifications are approximate
We reserve the right to correct errors in descriptions

Pricing:

Prices are in British Pounds (GBP £)
Prices are subject to change without notice
The price at checkout is the price you pay (price guarantee)
Product descriptions may be modified at any time
All applicable taxes included in displayed prices

Pricing Errors: If we discover a pricing error after you’ve ordered:

We’ll contact you immediately
Offer the choice to pay the correct price or cancel for full refund
We are not obligated to honour incorrect prices

Orders

We may:

Refuse or cancel any order for any reason
Limit quantities per person, household, or order
Prohibit orders from dealers, resellers, or distributors (unless authorized wholesale account)
Require additional verification for large or suspicious orders
Cancel duplicate orders

Order Acceptance: Your order is not accepted until:

We send order confirmation email
Payment is processed
Stock is verified

We may reject your order even after confirmation if we discover payment fraud, stock errors, pricing errors, or violation of terms.

Order Processing & Delivery:

Total delivery time: 8-15 business days for all UK regions (1-3 days order processing + 7-12 days transit)

Orders are processed within 1-3 business days. Once dispatched, delivery takes 7-12 business days to reach all UK regions, including England, Wales, Scotland (including Highlands & Islands), Northern Ireland, and remote UK islands.

See our Shipping & Delivery Policy for full details.

4. BILLING AND ACCOUNT INFORMATION

You must provide complete and accurate information regarding:

Your contact details (name, email, phone)
Your UK billing and delivery address
Your payment information

You agree to promptly update this information if it changes.

Account Security:

You are responsible for maintaining the confidentiality of your account
You are responsible for all activities under your account
Notify us immediately of any unauthorized use
We are not liable for losses due to unauthorized use if you fail to notify us

Security Measures:

Credit card information is always encrypted during transfer (SSL/TLS)
Processed securely through Stripe (PCI-DSS Level 1)
We do not store complete card details on our servers

For full details, see our Payment Terms & Conditions.

5. ACCURACY OF INFORMATION

We are not responsible if information on our site is inaccurate, incomplete, or out of date. Content is provided for general information only and should not be used as the sole basis for making decisions.

Your Responsibilities:

Verify information with primary sources
Monitor changes to the site
Accept risks related to using the information provided
Contact us if you notice errors or outdated information

Our Commitment:

We strive to keep information accurate and up-to-date
We correct errors as soon as we become aware of them
We may update content without notice

Historical Information: Certain sections may contain historical information. This information is not current and is provided for reference only.

6. THIRD-PARTY TOOLS AND LINKS

Third-Party Tools

We may provide access to third-party tools (e.g., payment processors, analytics, shipping calculators) over which we have no control.

Disclaimer:

Access to third-party tools is provided “as is” and “as available”
Without warranties, representations or conditions of any kind
Use is at your own risk
We are not responsible for third-party tool failures

Third-Party Services We Use:

Stripe (payment processing)
Google Analytics (website analytics)
UK courier tracking systems (shipment tracking)
Social media platforms (sharing buttons)

Third-Party Links

We may include links to third-party websites. We are not responsible for:

The content or practices of third-party sites
Privacy practices of third-party sites
Accuracy of information on third-party sites
Transactions with third parties

Any transactions with third parties are your sole responsibility.

Before Using Third-Party Sites:

Review their terms of service
Review their privacy policy
Understand their practices
Use at your own risk

7. USER COMMENTS AND CONTENT

By submitting comments, suggestions, reviews, or other content to our website, you agree that we may:

Our Rights to Your Content:

Use, modify, copy, and publish such content without restriction
Use for marketing, advertising, or promotional purposes
Share on social media or in marketing materials
Not provide you with compensation
Not maintain them in confidence
Remove or edit content at our discretion

Your Warranties: You warrant that your comments:

Do not violate any third-party rights (copyright, trademark, privacy)
Do not contain illegal, defamatory, or obscene content
Do not contain viruses, malware, or harmful code
Are truthful and not misleading
Do not impersonate others
Are your original creation or you have rights to share them

Reviews and Feedback:

Must be based on actual experience with the product
Cannot be incentivized or paid reviews (unless disclosed)
Cannot be posted by competitors
Must be honest and fair
Cannot contain profanity or offensive language

We May Remove Content That:

Violates these terms
Contains false information
Is spam or promotional
Is offensive or inappropriate
Infringes third-party rights

8. INTELLECTUAL PROPERTY

Our Intellectual Property

All content on this website is the property of Hall Vision LTD or its content suppliers and is protected by UK intellectual property laws.

Protected Content Includes:

Website design and layout
Piegin logo and branding
Product descriptions and images
Marketing materials
Software and code
Trademarks and service marks

You May NOT:

Reproduce, copy, sell, or exploit any portion of the service without our express written permission
Use our trademarks or branding without authorization
Create derivative works based on our content
Frame or mirror our website
Reverse-engineer our software or systems

You MAY:

View and print pages for personal use
Share product links on social media
Use provided share buttons
Quote small portions with attribution (for reviews, etc.)

Your Intellectual Property

If you believe your intellectual property rights have been violated on our site:

Contact us immediately at in**@*******co.uk
Provide details of the alleged infringement
Include proof of ownership
We will investigate and take appropriate action

9. PERSONAL DATA PROTECTION

The collection and use of your personal data are governed by our Privacy Policy.

Privacy Policy Location: https://www.piegin.co.uk/privacy-policy

What We Collect:

Contact information (name, email, phone)
UK billing and delivery addresses
Payment information (processed by Stripe)
Order history and preferences
Website usage data (via cookies)

How We Use Your Data:

Process orders and payments
Deliver products within the UK
Provide customer service
Send order updates
Marketing communications (with consent)
Improve our website and services

Your Privacy Rights:

Access your personal data
Correct inaccurate data
Request deletion (after legal retention periods)
Object to processing
Data portability
Withdraw consent

For full details, see our Privacy Policy.

10. WARRANTIES AND LIMITATION OF LIABILITY

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.

We do not guarantee:

Uninterrupted, secure, or error-free service
Accurate or reliable results
Correction of errors
That the service will meet your requirements
That defects will be corrected

This Disclaimer Does NOT Affect:

Your statutory rights under UK Consumer Law
Our warranty obligations (see Warranty Policy)
Our obligations under consumer protection laws

Limitation of Liability

Hall Vision LTD, its directors, officers, employees, and partners shall not be liable for:

Indirect Damages:

Lost profits, revenue, or business opportunities
Loss of data or information
Loss of anticipated savings
Business interruption
Replacement costs
Reputational damage

Direct Damages Limit: Our total liability is limited to the amount you paid for the product or service in question.

Exceptions – We ARE Liable For:

✓ Death or personal injury caused by our negligence
✓ Fraud or fraudulent misrepresentation
✓ Product defects under warranty
✓ Your statutory consumer rights
✓ Any other liability that cannot be limited by UK law

11. INDEMNIFICATION

You agree to indemnify and hold harmless Hall Vision LTD from any claims arising from:

Your Obligations:

Your breach of these Terms
Your violation of UK laws or third-party rights
Your misuse of products
Content you submit to the site
Your fraudulent activity
Your negligence or wilful misconduct

What This Means: If someone sues us because of something you did wrong, you agree to:

Cover our legal costs
Pay any damages awarded
Defend us in legal proceedings
Cooperate with our legal team

12. TERMINATION

These Terms remain in effect until terminated by either you or us.

You May Terminate

How to Terminate:

Cease using our services
Delete your account (optional)
Notify us via email: in**@*******co.uk

After You Terminate:

You lose access to your account
Order history may be retained (legal requirement)
Pending orders are processed normally
Outstanding returns are processed normally
Your personal data is handled per our Privacy Policy

We May Terminate

Reasons for Termination:

You fail to comply with these Terms
Fraudulent activity detected
Abusive behaviour toward staff
Chargebacks or payment disputes
Reselling without authorization
Multiple policy violations

Termination Process:

With or without notice (depending on severity)
Immediate for serious violations (fraud, abuse)
7-day notice for minor violations (with opportunity to cure)

After We Terminate:

You remain liable for all amounts due up to termination date
Pending orders may be cancelled and refunded
Access to account and services revoked
You may be blacklisted from creating new accounts

13. SEVERABILITY

If any provision of these Terms is deemed invalid, unlawful, or unenforceable:

That provision shall be limited to the maximum extent permitted by law
The remaining provisions shall remain in full force and effect
The overall intent of the Terms is preserved

14. ENTIRE AGREEMENT

These Terms, along with our related policies, constitute the entire agreement between you and Hall Vision LTD regarding your use of our services.

Related Policies:

Privacy Policy
Refund & Returns Policy
Shipping & Delivery Policy
Payment Terms & Conditions
Warranty Policy

Supersedes: These Terms supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and us.

Waiver: The failure to exercise any right does not constitute a waiver of that right.

15. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales, United Kingdom.

Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Protection: Nothing in this clause affects your statutory rights as a consumer under UK law.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be posted on this page.

Notification:

Updated “Last Updated” date at top of page
Material changes may be notified via email
Continued use after changes = acceptance of new terms

Your Responsibility: It is your responsibility to check this page periodically for changes.

How Changes Affect You:

Existing orders: Old terms apply
New orders: New terms apply
Account use: New terms apply immediately upon posting

17. DISPUTE RESOLUTION

Internal Resolution

If you have a dispute or complaint:

Step 1: Contact Us

Email: in**@*******co.uk
Phone: +44 7830 742091
Subject: “Complaint – [Brief Description]”

Step 2: Acknowledgement

We acknowledge receipt within 24-48 hours (business days)
Assign a case number for tracking

Step 3: Investigation

We investigate your complaint (3-5 business days)
May request additional information

Step 4: Proposed Solution

We respond with proposed solution (5-7 business days from initial contact)
Options: Refund, replacement, store credit, other resolution

Step 5: Escalation (if needed)

If unsatisfied, request escalation to management
Management reviews within 3-5 business days

Timeline: Most complaints resolved within 7-14 business days.

Alternative Dispute Resolution (ADR)

If we cannot resolve internally:

Citizens Advice Consumer Service

Website: https://www.citizensadvice.org.uk/consumer/
Phone: 0808 223 1133

Alternative Dispute Resolution Provider

We are committed to using certified ADR services
Voluntary, out-of-court process
Independent mediators help resolve disputes

Retail ADR (Retail Ombudsman)

Website: https://www.retailadr.org.uk/
Email: in**@***********rg.uk
Phone: 020 3540 8063

Financial Ombudsman Service (for payment disputes)

Website: https://www.financial-ombudsman.org.uk/
Phone: 0800 023 4567

Our Commitment to ADR:

✓ We respond to all ADR requests within 30 days
✓ We participate in good faith
✓ We respect ADR decisions
✓ Using ADR does not affect your right to take legal action

Legal Action

You retain the right to take legal action through UK courts at any time.

Small Claims Court:

For disputes under £10,000 (England & Wales)
Simpler, less formal process
Information: https://www.gov.uk/make-court-claim-for-money

County Court:

For disputes over £10,000
More formal proceedings
May require legal representation

Time Limits:

Product defects: Up to 6 years from purchase (England, Wales, Northern Ireland) / 5 years (Scotland)
Breach of contract: 6 years from breach
Personal injury: 3 years from incident

18. CONSUMER RIGHTS (UK LAW)

Your Statutory Rights

These Terms of Service do not affect your statutory rights under UK law, including:

Consumer Rights Act 2015:

Right	What It Means
As Described	Goods must match the description given
Satisfactory Quality	Goods must be of acceptable quality
Fit for Purpose	Goods must be suitable for their intended use
Match Sample	Goods must match any sample or model shown
Last a Reasonable Time	Goods must be durable

Timeframes for Consumer Rights:

Period	Your Rights
First 30 days	Right to reject faulty goods for full refund
Up to 6 months	Right to repair or replacement (fault presumed)
Up to 6 years (England, Wales, Northern Ireland)<br>Up to 5 years (Scotland)	Right to claim for faulty goods (you must prove fault)

Digital Content Rights:

Right to refund if faulty digital content damages your device
Right to repair or replacement of digital content
30-day right to refund for faulty digital content

Service Rights:

Services must be provided with reasonable care and skill
Services completed within reasonable time
Charges must be reasonable (if not agreed upfront)

Where to Learn More

Citizens Advice

Website: https://www.citizensadvice.org.uk/consumer/
Phone: 0808 223 1133

Which?

Website: https://www.which.co.uk/consumer-rights

Gov.uk

Website: https://www.gov.uk/consumer-protection-rights

19. RELATED POLICIES

These Terms of Service should be read in conjunction with our other policies:

Policy	Purpose
Privacy Policy	How we handle your personal data
Refund & Returns Policy	How to return items and get refunds
Shipping & Delivery Policy	UK delivery times (8-15 business days: 1-3 processing + 7-12 transit), costs, and procedures
Payment Terms	Payment methods, security, billing
Warranty Policy	Product warranties and claims

All policies form part of your agreement with us when you use our services.

20. CONTACT INFORMATION

For any questions regarding these Terms of Service:

General Enquiries:

Email: in**@*******co.uk
Phone: +44 7830 742091

Response Times:

Business days: Within 24-48 hours (Monday-Friday)
Weekends/UK bank holidays: Next business day
Peak periods (November-December): Within 48-72 hours
Urgent issues: Priority response within 12 hours (business days)

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT/BST)
Closed: Weekends and UK bank holidays

Postal Address:
Hall Vision LTD
275 New North Road
Islington #1913
London, N1 7AA
United Kingdom

For Specific Issues:

Orders & Delivery: in**@*******co.uk (mention order number)
Returns & Refunds: in**@*******co.uk (subject: “Return Request”)
Payment Issues: in**@*******co.uk (subject: “Payment Issue”)
Technical Problems: in**@*******co.uk (subject: “Website Issue”)
Formal Complaints: in**@*******co.uk (subject: “Formal Complaint”)

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Hall Vision LTD – Trading as Piegin
Company Registration Number: 16882463

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