Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Frequently asked questions
How long does it take for me to receive my order?
After placing your order, we have 2 to 3 days to process it, depending on the working days. After processing, we ship the same day.
And thanks to our reliable logistics partner, you will receive your items within a very short time.
Our delivery times are as follows:
7 to 10 days for deliveries in the UK
7 to 15 days for deliveries outside the UK
To create an account easily access the <<My account>> page located in the page header or footer
How do I change my shipping address?
To change your address is simple. Just leave us a message at the following address and our customer service will correct your address as well.
How do I track the status of my order?
A tracking page has been created on this site to allow you to track your order. After ordering your item, our support will contact you within 24 hours to offer you a tracking number.
With this tracking number, you can easily track your order in the tab located in the menu bar
Customer Help >> Shipping & Tracking >> Shipping & Tracking
After France comes now the United Kingdom, soon the United States, Canada, Australia. If you live in a country that is not compatible and you have difficulties to buy from us, please leave us a message so we can find a solution to your problem.
Will my items come in one package?
Almost all items are delivered in a single package, but there may be times when we use other carriers for other items, which may result in a split delivery. These cases are rare, but cannot be ruled out.
If you need to swap an item
Returns and Exchanges
Our return policy is at the bottom of the site, please consult it to be more up to date
If the item you received does not correspond to what you ordered, please leave a message to our support team so that they can find the best solution
It doesn’t matter, just send the item back to us so we can change it. Contact our support she will be able to help you better
Where should I mail my authorized return?
71-75 Shelton Street, London, England, WC2H 9JQ
for the return of the items. you do it via this address above
How do I receive customer support?
We have made sure that our support is open 24 hours a day. If you have any concerns, please send us a message at [email protected]
What do I do if I entered an incorrect shipping address?
If you have entered your information incorrectly, please contact us as soon as possible before your order is processed (preferably within 48 hours).
After this time, it will be impossible to correct the error.
Can I change or cancel an order after I’ve submitted it?
Yes, all this is possible. You will have to do it before 24 hours and at the same time contact our customer service so that it can guide you
Can I pre-order an item that is sold out?
Yes, it is possible, but please contact our customer service before doing so.